Frequently Asked Questions

Reservation Changes & Cancellations

Change or cancel up to 24 hours before check-in for most rates. Direct bookings affected by COVID-19 may be changed or cancelled at no charge up to 24 hours before arrival.
Online travel agent bookings should be modified through the respective agent.

Check-In/Out Times

Check-in: From 2pm
Check-out: Before 10am

Reception & Accessibility

Our reception is operational 24/7 for your convenience.

Contactless Check-In/Out

Zero-contact process available. Key return box provided for contactless check-out.

On-Site Facilities

Enjoy our Gardens Restaurant, open for breakfast and dinner, with room service options for lunch.

Cleaning Protocols

Rooms left vacant for 72 hours post-departure for safety. Enhanced cleaning measures in place for both rooms and public areas.

Workspace Rooms

Day use rooms available with office setup, unlimited Wi-Fi, and access to room-service menu.

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Join Us on Our Journey

As we look to the future, we aspire to further establish Robertson Gardens Hotel as a premier destination known for relaxation, culinary excellence, and hospitality. We invite you to join us on this journey, to experience the comfort and belonging that have made Robertson Gardens Hotel a beloved choice for guests from around the world. Welcome to our family – your serene escape awaits.

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